Beauty Advisor (Part-Time)

Singapore

Part - Time

No Travel

Retail Field

Any level of education

Description de poste:

Purpose of role:

  • To uphold and maintain the values of The Body Shop.

  • To maintain a high standard of customer service and care.

  • To work and cooperate with fellow staff to ensure that teamwork and responsibility towards work are always present.

  • To ensure that all efforts are made to effectively maximise sales.

  • To ensure that all operational and merchandising tasks are completed so as to ensure smooth shop operations.


Primary Accountabilities:

Sales Achievement

  • Be aware of the sales targets set and to make all efforts within the shop to try to achieve these targets through customer service and product knowledge.

  • Be fully aware of all shop promotions and to provide feedback on the effectiveness of these promotions.

  • Promote products in accordance to requirements so as to improve sales.


Customer Service

  • Ensure that customer service is the top priority within the shop.

  • Ensure that all selling steps are followed to the fullest so as to maximise customer care.

  • Handle each case of customer product enquiry / concern promptly and positively.

  •  Develop and maintain good relations with customers.


Operational Excellence

  • Be aware of all merchandising standards so as to maintain proper display of products.

  • Ensure that all merchandising and housekeeping standards are followed and maintained at all times.

  • Ensure that bays are cleaned on a regular basis and that all products are correctly positioned.

  • Ensure that all storage areas and cupboards are maintained properly and all products stored accordingly.

  • Replenish and receive stocks as and when required.

  • Minimise wastage and ensure that company property is kept in good condition.

  • Operate the POS system as and when required maintaining high standards of accuracy, integrity and customer service.

  • Adhere to all operational excellence policies at all times.


Product Knowledge

  • Attend and participate actively in training sessions in the classroom and at the shop floor.

  • Demonstrate understanding of the products by educating the customers on the benefits and features.

  • Constantly seek to improve one’s knowledge and skills through training.

  • Initiate self learning on product trends.


Experience:

  • At least 3 to 6 months of experience in retail / customer service sector


Qualifications:

  • GCE 'N' Level


Competencies:

  • Knowledge of personal care / skin care products and its industry dynamics is an advantage

  • Good Customer Service / Selling Skills

  • Good Communication Skills

  • People Oriented and Service Oriented

  • Numerate

  • Literate

  • Passionate and positive individual with high energy level

  • Warm and Friendly

  • Team player

  • Open communication channel

  • Open and willing to give and receive feedback

  • Problem-solving attitude

  • Well Groomed


Other Information:

  • Able to commit at least an average of 8 hours per week including weekends and public holidays (20 hours per week from 23 Nov to 31 Dec 2020)

  • Hourly rate of pay is at S$7.50 

  • Eligible for commission and other benefits

  • Training will be provided